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What you're going to do

• Are you studying Computer Science, Business Informatics, or a related field and eager to apply your knowledge in practice? We are looking for motivated support (50-100%) for our experienced, ambitious, and dynamic team. With us, you will have the opportunity to experience everyday life in a Swiss IT company and gain insights into the technical and business aspects of complex software projects. This position offers you a high degree of flexibility so that you can plan your work accordingly
• Do you want to gain valuable practical experience in service and operations management? As an intern, you will actively support our Service and Operations team and gain insights into key processes and workflows. Your tasks will include:
• Analyzing and reporting on service quality (e.g., collecting and evaluating SLA performance data)
• Preparing and taking minutes for service meetings with clients
• Assisting in the optimization of service processes
• Creating and maintaining documentation on service offerings
• Supporting the handling of customer feedback and improvement suggestions
• Analyzing and optimizing internal workflows and processes
• Assisting in the development and implementation of operational policies and tools
• Performance tracking: collecting and evaluating key figures for service optimization
• Assisting with resource planning and budget monitoring
• Documenting process changes and operational improvements

What we're looking for

• Studying Business Informatics or a related field (ETH/FH/University), ideally in a master’s program
• Availability for at least 12 months with a workload of at least 50%
• Interest in service and process management
• Strong analytical skills and enjoyment in working with data
• Organized and structured way of working
• Strong communication skills to interact with various stakeholders
• Good knowledge of MS Office (Excel, PowerPoint, Word) or similar tools
• Fluent German and English skills
• Sharp minds, good vibes
• We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work
• As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!
• Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities

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