You have been asked to provide tech support for an important hybrid meeting involving the company’s board members. You performed a full tech run earlier and everything worked no problem. It is a closed meeting, so you are then asked to leave the room.

You start the call and leave. The meeting starts. Suddenly one of the board member’s assistants tell you that the board member is in the lobby and waiting to be admitted into the call. You were told that the lobby function had been disabled. The panel to admit them is in the room, and you are not allowed to enter. This is an important meeting.

What is your reaction? Are you questioning if the call settings were correct? Can you quickly diagnose the issue and suggest a solution?

Lot of scenarios will be running through your head very quickly, but fundamentally, are you calm? If yes, then you are the person we are looking for to join our team. This is an extreme, but a possible scenario, the day-to-day business isn’t like this because of the procedures, SOPs and backups we have in place. Can you help us maintain and evolve them?

The hours are regular but flexible, some events and calls start early, some will finish later. You will work in an environment that encourages innovation and gives you the opportunity to discuss and brainstorm assigned tasks end-to-end.

If you appreciate qualitative and timely task completion and count team spirit and flexibility among your strengths, then we want to hear from you.

What you will do

• The role will rotate between the Corporate Center HQ and the Zurich Development Center (a short tram ride away)
• You will support, manage and maintain the Microsoft Teams Rooms (MTR) infrastructure, ranging from meeting rooms to the boardroom.
• You will operate the sound and lighting boards, PTZ cameras, GFX board, vision mixer, and monitor the stream for live events in both auditoriums as part of the crew.
• You will ensure the security of all MTR devices and peripherals, ensure they are up-to-date and create documentation
  as well as training for first-level support and end users
• You will support clients and stakeholders to ensure audio, video, media sharing (PPT, video etc.) and MS Teams calls are all working for their meetings.

What you bring

• Experience with C-level clients
• Experience operating behind the scenes tech in a fast-paced live environment such as theatre, events and broadcast.
• Experience in the field of AV technology, IT support and/or project work
• Experience of administering Microsoft 365, Microsoft Teams, and the Teams Rooms admin center.
• Experience recommending and integrating AV or IT hardware.
• Knowledge of network technology, Windows operating systems and AV hardware (Logitech,
  Poly, Crestron, Yealink etc.)
• Initiative to anticipate potential issues in the immediate or not too distant future and plan safeguards or backups.
• Experience with Dante
• Calm under pressure.
• Fluent in English and conversational in German (English is the lingua franca)
• Even if you don’t think you tick all the boxes, we still encourage you to apply. Personality and willingness to learn counts highly.

You belong here.

Imagine working in one of the world’s most sustainable workplaces. At Quai Zurich Campus, you’ll enjoy an environment designed to help you thrive, with benefits that support your well-being and impact, and opportunities to perform at your best, surrounded by top talent and supportive colleagues.

You’ll have access to healthy food options, fitness facilities, and bright, collaborative spaces that spark creativity. Located in the heart of Zurich on the shores of Lake Zurich, the campus offers excellent public transportation links, making your commute simple.

Grow with us through access to learning resources, on-the-job development, and continuous empowerment and support. Be part of a team that is creating a brighter future together.

About Us

Zurich is a leading multi-line insurer, serving over 75 million customers in more than 200 countries and territories with around 63,000 employees. For over 150 years, Zurich has been transforming insurance – offering not just protection, but also prevention services that promote well-being and climate resilience. Guided by our purpose to ‘create a brighter future together,’ we aim to be one of the most responsible and impactful businesses in the world.

We look forward to receiving your online application today!

Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications, as well as any associated fees.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): CH - Zürich
• Remote working: No
• Schedule: Full Time
• Recruiter name: Grace Cunningham