In short

• In this role, you are ensuring the commercial heartbeat of our business never skips a beat. With a primary focus on our retail environment, you act as the vital link between our physical stores and our digital infrastructure. You understand that in high-stakes retail, payment availability is the foundation of the customer experience: no payments, no sales
• Payment Lifecycle & Settlement Oversight: Monitor the end-to-end flow of transactions from POS hardware through to the merchant bank account. You will ensure that processing cycles are completed accurately
• Platform Administration & User Management: Serve as the lead administrator for our payment gateways and processing portals. This includes managing complex user hierarchies, assigning role-based permissions, and ensuring secure access for both retail staff and corporate finance users
• Account & Merchant Maintenance: Own the operational setup and maintenance of Merchant IDs and Terminal. You will manage the lifecycle of these accounts, ensuring new retail locations are onboarded correctly and existing configurations are optimized for processing efficiency
• Retail Tech & Finance Collaboration: Act as the operational bridge between Retail Tech (who manage hardware) and Finance (who manage reconciliation). You will ensure that the technical configuration of our payment stack provides the clean, granular data required for financial reporting
• Data Analysis & Optimization: Utilize large datasets to monitor the health of our processing. You will investigate leakage (failed transactions), identify root causes for high latency at the point of sale, and monitor processing fees to ensure cost-efficiency

Your story

• Operations & Administration Expertise: Proven experience managing payment platforms, gateway back-offices, or merchant acquiring portals. You are comfortable navigating complex administrative interfaces to manage users and system settings
• Processing Knowledge: A deep understanding of the mechanics of payments, including the roles of acquirers, processors, and card schemes
• Cross-Functional Communication: The ability to speak tech with hardware engineers and finance with accountants, ensuring that operational changes satisfy the requirements of both departments
• Analytical Precision: Strong quantitative capabilities for data processing and numerical analysis. You can look at raw transaction logs or settlement reports and spot the correlations that indicate a systemic processing issue
• Business Management Principles: A solid grasp of organizational workflows and business logic, specifically regarding how payment operations support the broader PL

We power Payment Excellence with seamless processing and smart fraud prevention across all sales channels - driving scalable infrastructure behind the world’s most premium global sportswear brand

Just by the banks of the Limmat you’ll find our largest global hub in Zürich West – On Labs – where you can hike up 12 floors through our custom-built spiral trail

What we offer

• On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose
• On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination
• Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things

Ready to dig into the details?This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum

Are we a good fit?We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you?No matter the outcome, we’ll give you meaningful feedback

You'll start by submitting your application to a specific role