In short

• At On, the most exciting and fastest-growing global sports brand, we seek an experienced Integrations Analyst to join our Global Technology Platform and Operations team. This role is critical in managing the services and support responsibilities to run, maintain, and evolve various integration platforms in collaboration with our Technology teams. The successful candidate will oversee the day-to-day functioning of our integration platforms, resolve complex internal user queries, recommend innovative solutions, and guide users through existing features and functionalities within our tech landscape. This individual will contribute significantly to future system developments by mitigating root cause issues and identifying opportunities for system enhancements, new integrations, automation, and process improvements
• Proactive Integration Enhancement: Proactively work to improve our integrations and collaborate with stakeholders to enhance key performance indicators (KPIs). This includes identifying manual activities that can be automated and taking ownership of implementing these solutions
• Second-Level Integration Support: Act as the second-level contact and support for the Integrations team, addressing complex user inquiries and troubleshooting issues promptly to maintain smooth operations. This involves supporting our custom-built B2B applications, which were developed to facilitate collaboration with dealers and distributors worldwide for managing Orders, Returns, Invoicing, and more
• Incident Resolution & Engineering Collaboration: Support the Engineering teams in troubleshooting and resolving incidents and issues, ensuring quick resolution and minimal disruption
• Data Analysis to provide actionable insights for strategic decision-making, while proactively monitoring and auditing system performance to ensure data accuracy and reliability

Your story

• A minimum of 5 years of professional experience as a Support Analyst, System Administrator, or in similar integration-focused roles is essential
• Proven experience with system integration, including a strong understanding of integration data formats such as XML, JSON, CSV, and X12. Experience with API protocols (REST, SOAP, GraphQL) and cloud-based integrations (Azure, AWS and GCP) is highly valued
• Strong experience with tools like Jira Service Management, Confluence, Entra ID, Google Workspace, Asana, GitHub, D365 and New Relic observability tool
• Proficiency with Google Sheets for data comparison is required
• A creative and analytical thinker with excellent problem-solving skills and a strong attention to detail, capable of identifying potential issues before they escalate. Highly adaptable and a quick learner, readily mastering new systems and features while managing multiple projects simultaneously
• A collaborative partner who works with stakeholders and cross-functional teams to understand evolving business needs, providing effective solutions and identifying opportunities for continuous improvement. Translates requirements into precise technical specifications, ensures successful system adoption through user training, and manages Advanced Forms when relevant

You will be an integral part of a cross-functional team within Technology Platform and Operations, which includes Salesforce Admins, EDI Admins, and other Integrations specialists. This team is dedicated to supporting and implementing features from design to deployment, living agile values in practice. We foster an environment that encourages creativity and experimentation with new technologies, allowing you to explore innovative solutions. We continuously strive to improve efficiency by finding new ways of working collaboratively, while enjoying working with like-minded individuals passionate about technology and operational excellence. This role also involves collaborating closely with stakeholders from Business Operations, Software Development, Product Management, and colleagues worldwide to launch new initiatives and resolve critical data flow issues

Just by the banks of the Limmat you’ll find our largest global hub in Zürich West – On Labs – where you can hike up 12 floors through our custom-built spiral trail

What we offer

• On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose
• On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination
• Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things

Ready to dig into the details?This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum

Are we a good fit?We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you?No matter the outcome, we’ll give you meaningful feedback

You'll start by submitting your application to a specific role