Country

• Select how often (in days) to receive an alert:
• Leads and monitors team activities to ensure timely completion and increased productivity. Acts as a subject matter expert in resolving complex transactions, customer inquiries, and policy or billing issues. Drives team development and implements improvement plans that strengthen the work environment and deliver measurable business results
• Supervises assigned team members’ daily activities
• Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team
• Track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements
• Understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices
• Interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values

Job Qualifications

• Required:
• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
• 3–6 years of experience in marketing support, marketing operations, or a similar role
• Experience working in a fast-paced, cross-functional environment
• Proactive, detail-oriented, and results-driven

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?