Staefa, Switzerland

Senior Manager Product Quality (m/f/d)

Help shape how quality is engineered into products used by millions of people worldwide.

At Sonova, we're looking for an experienced product quality reliability leader to own and evolve our global Critical-to-Quality (CtQ) framework for our Hardware and SW products, ensuring the critical product characteristics are embedded and verified throughout the entire product lifecycle.

Working across Product Development, Manufacturing, Operations, Supplier Quality and Service, you will establish global CtQ governance, drive end-to-end traceability and help shape how innovative hearing solutions are developed over the full product lifecycle.

If you enjoy building frameworks, like reliability engineering activities, train people, working together with other stakeholders and driving continuous improvement in a highly regulated environment, we would love to hear from you.

More about the role

• Own and continuously evolve Sonova's global Critical-to-Quality (CtQ) process, ensuring its implementation and effectiveness across the entire product lifecycle.
• Establish and drive global CtQ governance, standards and best practices across product development, manufacturing, supplier and service.
• Partner with Product Development teams to ensure Critical-to-Quality characteristics and Reliability Engineering principles are considered from the earliest stages of product development.
• Lead cross-functional CtQ reviews, aligning R&D, Manufacturing, Supplier Quality and Service around critical reliability requirements.
• Ensure end-to-end traceability of Critical-to-Quality attributes from product requirements and design through verification, validation, manufacturing and field performance.
• Integrate CtQ requirements into key quality processes, including Design-, Process-, Service FMEA and Safety Risk Management and product development activities.
• Ensure field performance, reliability and customer insights will feed back to CtQs to continuously improve product quality and future product generations.
• Drive continuous improvement of CtQ methodologies, tools and KPIs.

More about you

• A degree in Engineering, Quality, Science or another technical discipline, or equivalent professional experience.
• Extensive experience in Product Development, Reliability Engineering, Design Quality, Manufacturing Engineerng or Operational Excellence within a highly regulated industry, ideally Medical Devices, Aerospace or Automotive.
• Hands-on experience leading the practical application of APQP, PPAP, FMEA and Lean initiatives to improve overall product quality.
• Strong knowledge of Quality Management Systems with hands-on experience in ISO 9001; experience with ISO 13485, ISO 14971, and IEC 62304 is an advantage.
• Experience working cross-functionally with R&D, Product Development and Manufacturing teams throughout the product lifecycle is highly desirable.
• A curious, pragmatic and entrepreneurial mindset, combined with excellent stakeholder management, communication and presentation skills.
• Fluent English; German is a plus.

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we are committed to building an inclusive culture where you can balance a successful career with your life outside of work through our flexible hybrid working model. We offer a wide range of training opportunities for both professional and personal development, with strong growth opportunities supported by individual development plans.

Application process

Magdalena Suszek, Talent Acquisition Partner, is looking forward to receiving your application via our online job application platform, including your CV and cover letter. For this vacancy, only direct applications will be considered.