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Senior Manager/Director- Consumption Value Success, Commerce Cloud

• We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Commerce Cloud within our largest GMV customers, helping them fully leverage the platform to achieve their e-commerce objectives., , As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts
• This is an exciting role that offers a unique opportunity to experience the consumption transformation that Salesforce is going through
• Drive consumption growth through successful implementation of initial commerce use cases
• Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
• Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
• Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
• Track and drive key consumption metrics including GMV, order volume, and platform utilization
• Develop data-driven expansion strategies based on consumption patterns
• Create and execute account plans to achieve targeted consumption goals
• Guide customers' commerce roadmap to maximize platform value
• Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)
• Understand customers' e-commerce architecture and business requirements
• Create technical POCs for commerce expansion opportunities
• Guide customers on commerce platform best practices and optimization
• Expertise in commerce implementation patterns and architectures

Customer Success

• Create strategies to accelerate Commerce Cloud adoption
• Engage with C-level to operational teams on commerce initiatives
• Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
• Build business cases demonstrating ROI of increased platform adoption
• Create consumption acceleration playbooks based on customer success patterns
• Drive adoption of new commerce capabilities aligned to business outcomes
• business outcomes through commerce capabilities

Minimum Requirements

• 7+ years experience of applicable sales/customer success experience with technical expertise
• Experience driving consumption/adoption in enterprise accounts and portfolio management
• Strong experience in enterprise e-commerce solutions will be added advantage
• Technical knowledge of digital commerce architectures will be added advantage
• Ability to engage technical and business stakeholders
• Fluent German and English speaker
• Understanding of order management and marketplace solutions
• Understanding of retail/commerce business metrics and KPIs
• Familiarity with Salesforce ecosystem

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