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Zurich is continuously improving how we deliver insurance solutions by strengthening the connection between business needs and technology capabilities. As part of this journey, we are looking for a Business Analyst to support the design, development, and implementation of operational and policy administration processes across our insurance value chain

As a Senior Business Analyst, your main responsibilities will involve:

• Gather, analyse, and document business and operational requirements in collaboration with stakeholders across business and technology
• Support the design and optimisation of policy administration and servicing processes
• Translate business requirements into clear functional specifications for development teams
• Collaborate closely with technology teams to ensure alignment between requirements and delivered solutions
• Support testing activities (UAT), validation of delivered functionality, and ensure operational readiness
• Assist operational teams in documenting processes, procedures, and workflows
• Contribute to change management activities, including implementation planning and support
• Identify improvement opportunities in existing processes and support their implementation

As a Senior Business Analyst

• your skills and experience will ideally include:
• University degree in Business Administration, Finance, Information Technology, or a related field
• Experience in business analysis within insurance or financial services
• Strong requirement gathering, documentation, and stakeholder engagement skills
• Good understanding of policy administration systems and operational workflows
• Strong analytical thinking and problem-solving capabilities
• Ability to translate business needs into structured functional requirements
• Experience working with both business stakeholders and IT teams
• Strong communication skills and ability to work in an international environment
• Fluency in English

We offer

• Compensation for roles at Zurich depends on a wide array of factors including but not limited to the specific role, skill set, level of experience, and subject to applicable law. Zurich thus provides a range of compensation aligned to internal job architecture and market benchmarks to ensure fair and consistent pay for comparable roles
• The starting base salary range for this position is 2930 Eur
• Working time benefits
• Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave, Workation
• Monetary benefits
• Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus
• Electronic cafeteria, Maternity leave benefits, Massages in the office
• Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP)
• hybrid - occasional home office possible
• At our company, we recognize the importance of fostering an open-minded, safe and inclusive environment for everyone. We stand with diversity and respect different backgrounds and lifestyles. That's why we've implemented numerous initiatives to ensure our employees feel comfortable, accepted, and respected at all times