Country

• Select how often (in days) to receive an alert:
• Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements
• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
• Liaise and coordinate with superior and IT or system support
• Assist superior in participating project meeting
• Assist superior in prepare system/business requirement and business process review
• Prepare test script and Perform User Acceptance Testing
• Prepare sign off document from stakeholder
• Prepare implementation sign off document
• Assist superior to monitor the result
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given
• Review and recommend measure to improve the existing process and system
• Perform data analysis and presentation to support business decision
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis
• Establish and update guidelines, working instructions and standard operating procedures
• Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded
• Qualifications/ Experience
• Bachelor Degree in Business Administration or equivalent
• At least 3 – 5 years’ experience in Insurance Industry
• Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively