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• Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects
• 1.Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:
• Perform process review and opportunity identification
• Liaise and coordinate with superior and IT or system support
• Assist superior in participating project meeting
• Assist superior in prepare system/business requirement and business process review
• Prepare test script and perform User Acceptance Testing
• Prepare sign off document from stakeholder and implementation sign off document
• Assist superior to monitor the result
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given
• Review and recommend measure to improve the existing process and system
• 2. Prepare business case and presentation slides for related initiatives and projects
• 3.Perform data analysis and presentation to support business decision
• 4.Establish and update guidelines, working instructions and standard operating procedures
• 5.Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded

Job Qualifications

• Required:
• Bachelor Degree in Business Administration or equivalent
• 5 years’ experience in Insurance Industry