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Job Summary

• We are seeking a capable and forward-looking Manager / Assistant Manager focusing on Distribution Transformation & Enablement to support the ongoing development of our Retail Distribution Team
• This role focuses exclusively on strengthening Distribution’s operating model through team transformation, process improvement, and the adoption of AI-enabled and digital tools. You will support the Distribution Team in driving greater efficiency, improving ways of working, and coordinating project-based initiatives that equip the team for future growth
• The position requires strong coordination skills, structured thinking, and the ability to enable team members through improved workflows, practical tools, and disciplined execution

Team Transformation & Process Improvement

• Lead end-to-end transformation initiatives to internal Distribution workflows, documentation, reporting routines, and operating practices
• Develop and refine frameworks, SOPs, templates, and communication materials used across the Distribution Team
• Identify opportunities to simplify processes and uplift team capabilities through toolkits, guides, and structured routines
• Drive the Distribution Team’s adoption of AI‑supported tools, automation features, and digital solutions to enhance productivity and decision‑making
• Manage AI/digital pilot programs, oversee user feedback loops, and support successful rollout and continuous enhancement of digital tools
• Monitor usage, identify capability gaps, and support the team in embedding new digital ways of working
• Coordinate Distribution‑related project activities, including planning, tracking milestones, and following up on action items
• Support channel enablement by preparing readiness materials, consolidating frontline feedback, and assisting with rollouts
• Produce project‑specific updates, communication drafts, and dashboards for management review
• Work closely with Distribution stakeholders to ensure initiatives remain on schedule and aligned with objectives
• Prepare regular BAU reports, summaries, and communication materials for Distribution and intermediary partners
• Oversee UAT activities for Distribution initiatives by defining test scopes, reviewing test cases, monitoring progress, validating outcomes, and resolving defects
• Serve as a subject matter expert (SME) for day-to-day Distribution process or system enquiries, providing practical guidance and recommendations

Job Qualifications

• Degree holder with at least 5 years of experience in business improvement, project coordination, transformation, or operational support, ideally within insurance or financial services
• Familiarity with local General Insurance (GI) operations, with understanding of end‑to‑end GI processes considered an advantage
• Strong organizational, communication, and presentation skills, with the ability to prepare clear, structured materials for various stakeholders
• Comfortable working with data, systems, and new technologies; interest in AI‑enabled or automation tools is a plus
• Good command of written & spoken English and Chinese (including Cantonese and Mandarin)
• Self‑driven, detail‑oriented, and adaptable to a fast‑paced environment
• Open mind to try new ways and alternative approaches of doing things
• Candidates with less experience will be considered for the Assistant Manager position

Why Zurich

• At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
• We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! , Join us as we constantly explore new ways to
• protect our customers and the planet