Head of Internal Communications

Zurich, CH, 8005

About the Role

The Head of Internal Communications leads Barry Callebaut's global internal communications strategy and newsroom, connecting and mobilizing employees around key business priorities. Acting as the organization's "red thread," this role owns the internal corporate narrative, ensures consistent messaging across functions, regions, and leadership, and translates strategy into clear, actionable communications. The role reports directly to the VP, Corporate Communications & Public Affairs, and partners closely with the Executive Leadership Team, regional communicators, and external communications to drive alignment, engagement, and business impact.

Key Responsibilities Include

• Own and drive the company’s internal narrative, translating business strategy, priorities, and transformation initiatives into clear, compelling and consistent communications that align employees around what matters most.
• Lead the global internal newsroom and editorial strategy, defining content priorities, governance, publishing standards, and managing the editorial calendar to ensure timely, relevant and impactful communications.
• Serve as a strategic communications advisor to the Executive Leadership Team and senior leaders, shaping key messages, executive storytelling, town halls, enterprise announcements and leadership visibility initiatives.
• Develop communication frameworks, guidance and toolkits that enable leaders and managers to communicate effectively, consistently and with confidence across the organization.
• Build strong partnerships across functions, regions and business units, ensuring alignment of communication strategies, coordinated activation and consistent messaging globally.
• Drive employee engagement and organizational alignment through communications that connect employees to business strategy, performance, culture, values and transformation efforts, while fostering dialogue and feedback.
• Lead integrated internal and external storytelling, partnering with External Communications to ensure a consistent company narrative and identify opportunities to strengthen corporate reputation.
• Leverage data, insights and AI-driven capabilities to optimize content effectiveness, improve personalization, strengthen measurement and enhance the overall employee communications experience.
• Drive innovation across communication channels, content formats and digital platforms, continuously testing new approaches to increase relevance, reach and engagement.
• Lead and develop the Internal Communications team, setting priorities, establishing governance and best practices, coaching team members, and building a high-performing culture that embraces AI-enabled ways of working while maintaining strong editorial standards.

About You

• Education: Bachelor's degree in Communications, Journalism, Public Relations, Marketing, Business, or related field.
• Experience: 10+ years of communications experience, including significant experience in internal communications, corporate communications, newsroom management, or executive communications within a global organization.
• Leadership Experience: Proven experience leading communications teams and influencing senior stakeholders.
• Language Skills: Full professional fluency in English.
• Strategic Communications Expertise: Demonstrated ability to develop communication strategies that support business transformation and organizational priorities.
• Executive Communications: Strong experience advising senior leaders and creating leadership communication frameworks.
• Editorial & Content Leadership: Expertise in storytelling, content strategy, newsroom operations, and digital communications.
• Channel Management: Strong knowledge of intranet platforms, employee engagement tools, leadership communications channels, video, and digital content.
• Measurement & Analytics: Experience using communication metrics and insights to guide decision-making and improve effectiveness.

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