Location: 

Zürich, Zurich, CH, 8058

Flexible Work Arrangement:  Onsite

Job Category:  Fixed Base Operations (FBO)

Career Level:  Technicians / Crew

Requisition Id:  5616

Position Summary

The Customer Service Ambassador is dedicated to support the FBO-s 5-star customer service provided to our customers, visitors, and business acquaintances.  

Your Role

• Welcome - Meet & Greet the Customers (Passengers and Crews), visitors and business acquaintances, carrying guests- luggage, assist them into the VIP Lounge and offer refreshments
• Provide administrative assistant to all site departments
• Maintain cleanliness of the reception area and VIP Lounges, including vacuum carpets
• Monitor F&B items inventory and order supplies 
• Provide administrative assistance to the Receptionist or Duty Officer
• The Ambassador will receive FBO Customer Service and Operational training to perform Customer Service duties and responsibilities if required. This individual must also have knowledge on the different services the Company offers
• Participate in teh Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurences as required by the reporting system
• Conduct all work in accordance with Jet Aviation's Policies, Manuals and Procedures  

Your Profile

• The Ambassador should represent a polished Jet Aviation Colleague, espousing all the virtues set forth by the culture and everything that Jet Aviation represents.
• Minimum High School / Bachelors degree in hospitality, tourism or related field or 2-3 years of qualifying experience and/or a combination of both
• German and English: Fluent - must, any addtional language would be an advantage
• Valid driver's license 

Desired Characteristics

• Ability to work calmly and effectively under pressure
• Possesses cultural awareness and required sensitivity
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment and Transparency)
• Immaculate appearance
• Excellent customer service skills
• Friendly and polite
• Flexible
• Good working knowledge of MS Office
• Excellent communication and interpersonal skills
• Ability to work proactively within a Team and on own initiative
• Ability to handle difficult customers in a calm and tactful manner