Select how often (in days) to receive an alert:

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business

worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global

operates

• service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help
• navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December
• play a critical role in supporting travelers when they experience medical issues away from home. Whether
• coordinating care, arranging prescriptions, or supporting medical travel
• help ensure people get the right

This is a fast-paced, people-focused role where calm communication, attention to detail, and empathy really matter

You’ll

• be trained to manage real-world medical
• scenarios while working closely with medical professionals and global service partners
• Take inbound calls from clients experiencing medical situations while traveling, ranging from minor concerns to urgent medical needs
• Provide calm, clear guidance and emotional reassurance to clients and their families during stressful and unfamiliar circumstances
• Coordinate medical services including doctor and facility referrals, prescription replacements, and medically related travel arrangements
• Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care is arranged
• Apply critical thinking and sound judgement to assess situations and identify appropriate next steps within policy and operational guidelines
• Manage multiple cases at once, prioritising effectively in a dynamic, fast-paced environment
• Accurately document case details, decisions, and client interactions in case management and policy systems
• Contribute to a consistently positive, professional and empathetic experience for every client, even in high-pressure situations
• What skills and experience you’ll bring on this journey:
• High School Diploma or equivalent
• Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role
• Strong verbal communication skills, with the ability to explain information clearly and compassionately
• The ability to remain calm, empathetic, and professional when supporting people in distress
• Strong organisational skills and attention to detail, with confidence documenting information accurately and thoroughly
• The ability to multitask, prioritise competing demands, and follow established processes
• Good problem-solving skills and the confidence to think through unfamiliar situations
• A positive, flexible attitude and willingness to learn in a fast-paced environment
• Medical terminology, healthcare exposure, or multilingual skills (highly regarded, but not required)
• Ability to work

6pm-4am

• with rotating weekends and holidays
• Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am
• We value optimism, caring, togetherness, results-orientation, and forward-thinking
• We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travelers, at every step of their journey
• Job flexibility
• We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home
• This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career
• We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme
• Investing in your health and your future
• We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future
• We respect who you are and thoroughly embrace diversity. Wherever life has

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers