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• Provide compliance advisory and conduct risk oversight for Life and General Insurance activities across the customer lifecycle
• Partner with business stakeholders to identify, assess and mitigate regulatory and customer conduct risks
• Support implementation and enhancement of conduct risk framework, controls and monitoring programs
• Advise on sales and distribution initiatives, intermediary governance, licensing and sales practices
• Support investigations, regulatory reporting and remediation relating to conduct issues or regulatory breaches
• Review major customer complaints and ensure fair, compliant and effective resolution processes
• Provide compliance guidance on product disclosure, policy servicing, claims, digital platforms and AI transformation initiatives
• Monitor regulatory developments and support implementation of new requirements
• Assist with regulatory enquiries, inspections, audits and governance reporting
• Conduct compliance assessments and prepare management information and committee reports

Job Qualifications

• Bachelor's degree in Law, Business, Finance, Insurance, Risk Management or related discipline
• Minimum 6 years of experience in compliance, regulatory advisory, conduct risk, risk management or insurance operations
• Strong experience within the HK insurance industry, ideally across both Life and General Insurance businesses
• In-depth knowledge of HK insurance regulations, conduct standards and fair customer outcome principles
• Strong understanding of insurance operations and associated compliance risks
• Strong analytical skills with the ability to identify gaps, assess risks and recommend balanced solutions
• Proficiency in leveraging AI-enabled tools and digital technologies to enhance efficiency and generate insights
• Excellent command of both written and spoken English and Chinese (including Cantonese)

Why Zurich

• At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
• We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! , Join us as we constantly explore new ways to
• protect our customers and the planet