Chocolate Academy Operation Officer

Chicago, US, 60654 Lebbeke-Wieze, BE, 9280 Zurich, CH, 8005

About You

At Barry Callebaut, we celebrate innovation, creativity, and a shared passion for chocolate. This role provides the opportunity to make a tangible impact on our Chocolate Academy's success, working alongside a talented team and world-class chefs.

Key Responsibilities Include

• Salesforce Campaign Management:
• Create and manage Chocolate Academy campaigns to track and optimize the conversion of on-site traffic into actionable insights.
• Data Analysis & Reporting:
• Monitor and track Chef KPIs to evaluate performance and contributions.
• Design, generate, and maintain dashboards for actionable insights into Academy operations and service outcomes.
• CMR Process Optimization:
• Merge ITEMS and CMR (Chief and Marketing Requests) systems for streamlined operations.
• Draft and implement improvements to the CMR request form to enhance usability and functionality.
• Training & Enablement:
• Conduct training sessions for Sales and Chef teams on effective Salesforce usage, focusing on linking opportunities to requests and maximizing platform adoption.
• Serve as the key contact for Salesforce-related queries and operational reporting.
• Operational Collaboration:
• Act as the bridge between Sales, Marketing, and the Academy to support co-creation, training, and inspiration sessions that drive deal closures and client satisfaction.

About You

Skills and Qualifications:

• Education: Bachelor’s degree in Business Administration, IT, Marketing, or a related field. Equivalent experience will also be considered.
• Salesforce Expertise: Strong understanding of Salesforce reporting and campaign management.
• Analytical Mindset: Strong ability to interpret data and translate it into actionable strategies.
• Process Improvement: Proven ability to challenge and optimize business processes and collaborate on operational tools enhancements (e.g., request forms).
• Training Skills: Interested and willing to grow in conducting effective training sessions for diverse teams.
• Fluent in English, any other languages welcome

Preferred Experience:

• CRM Experience: Experience working with Salesforce or similar platforms in a sales or operations environment.
• Culinary Interest: Familiarity with the culinary or food service industry is a plus but not required.
• Salesforce certification(s) (e.g., Salesforce Sales Cloud or Marketing Cloud) are a plus

Who You Are

• A collaborative team player with strong interpersonal and communication skills.
• Self-driven, detail-oriented, and eager to take ownership of projects.
• Comfortable working in a fast-paced, dynamic environment with a passion for operational excellence.
• Curious and adaptable, always looking for ways to innovate and improve.

Nearest Major Market: Chicago

Job Segment: R&D, Business Process, Research, Management