Chocolate Academy Operation Officer für Barry Callebaut Schweiz AG in Zurich - jobzüri.ch
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      15.04.2025

      Chocolate Academy Operation Officer

      • Zurich
      • Festanstellung 100%

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      Barry Callebaut Schweiz AG

      Barry Callebaut Schweiz AG

      Chocolate Academy Operation Officer

      Chocolate Academy Operation Officer

      Chicago, US, 60654 Lebbeke-Wieze, BE, 9280 Zurich, CH, 8005

      About You

      At Barry Callebaut, we celebrate innovation, creativity, and a shared passion for chocolate. This role provides the opportunity to make a tangible impact on our Chocolate Academy's success, working alongside a talented team and world-class chefs.

      Key Responsibilities Include

      • Salesforce Campaign Management:
      • Create and manage Chocolate Academy campaigns to track and optimize the conversion of on-site traffic into actionable insights.
      • Data Analysis & Reporting:
      • Monitor and track Chef KPIs to evaluate performance and contributions.
      • Design, generate, and maintain dashboards for actionable insights into Academy operations and service outcomes.
      • CMR Process Optimization:
      • Merge ITEMS and CMR (Chief and Marketing Requests) systems for streamlined operations.
      • Draft and implement improvements to the CMR request form to enhance usability and functionality.
      • Training & Enablement:
      • Conduct training sessions for Sales and Chef teams on effective Salesforce usage, focusing on linking opportunities to requests and maximizing platform adoption.
      • Serve as the key contact for Salesforce-related queries and operational reporting.
      • Operational Collaboration:
      • Act as the bridge between Sales, Marketing, and the Academy to support co-creation, training, and inspiration sessions that drive deal closures and client satisfaction.

      About You

      Skills and Qualifications:

      • Education: Bachelor’s degree in Business Administration, IT, Marketing, or a related field. Equivalent experience will also be considered.
      • Salesforce Expertise: Strong understanding of Salesforce reporting and campaign management.
      • Analytical Mindset: Strong ability to interpret data and translate it into actionable strategies.
      • Process Improvement: Proven ability to challenge and optimize business processes and collaborate on operational tools enhancements (e.g., request forms).
      • Training Skills: Interested and willing to grow in conducting effective training sessions for diverse teams.
      • Fluent in English, any other languages welcome

      Preferred Experience:

      • CRM Experience: Experience working with Salesforce or similar platforms in a sales or operations environment.
      • Culinary Interest: Familiarity with the culinary or food service industry is a plus but not required.
      • Salesforce certification(s) (e.g., Salesforce Sales Cloud or Marketing Cloud) are a plus

      Who You Are

      • A collaborative team player with strong interpersonal and communication skills.
      • Self-driven, detail-oriented, and eager to take ownership of projects.
      • Comfortable working in a fast-paced, dynamic environment with a passion for operational excellence.
      • Curious and adaptable, always looking for ways to innovate and improve.

      Nearest Major Market: Chicago

      Job Segment: R&D, Business Process, Research, Management

      Arbeitsort: Zurich