The Business Services Manager for Corporate Center is responsible for overseeing the daily operations at the Group headquarters, managing all IT service management aspects and the support organization. This leadership role is crucial in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery. The Business Services Manager leads the technical teams, ensuring that all IT aspects in the Corporate Center are managed proficiently, including meeting rooms, audio-visual systems, end-user devices and ensuring internal and external meetings and live events are executed professionally. This role also includes providing top-tier support to our top executives (ExCo), the CEO Office, and the Board of Directors for all technical issues.

The role is instrumental in driving transformation, experience improvement, AI and automation for the Corporate Center community and plays a pivotal role in its technology capability enablement.

What you will do

• Leadership: Lead the Corporate Center IT-Services Team (18+ employees), including the IT Service management team and the IT Support team.
• Employee Development: Identify and develop the individual strengths and potential of your employees.
• Strategic Planning: Actively participate in the workplace strategy and develop the long-term technological roadmap.
• User Experience: Ensure excellent user experience for internal customers.
• Vendor Management: Manage relationships with strategic vendors, setting up and running governance processes.
• Executive Interaction: Interact with all levels of staff, including Senior Executives and Board members.
• Incident Management: Responsible for the incident and request management process within the Corporate Center.
• Project Leadership: Provide hands-on leadership for workplace infrastructure projects, system upgrades, and troubleshooting.
• Continuous Improvement: Promote a culture of continuous learning and improvement within the team.
• Service Operations: Manage service operations and monitor KPI compliance, for CC community and for Platinum support (i.e. CEO, Board and Platinum Executives support).

What you bring

• Education: Bachelor-s or master-s degree in information technology, Computer Science, or a related field.
• Experience: Over 10 years of progressive experience in technology leadership.
• Technical Expertise: High degree of technical acumen and experience, with broad IT Workplace and IT Service Management knowledge.
• Innovation: Expertise in identifying and deploying new IT technologies and development processes within medium to large IT organizations.
• Vendor Relations: Experience with IT technology, partners, and vendors.
• Communication: Excellent communication and coordination skills up to C-level.
• Professionalism: High level of professionalism and etiquette.
• Customer Focus: Passion and drive for customer satisfaction and delivering business values.
• Language Skills: Proficiency in English and German required.

You belong here. 

Imagine working in one of the world-s most sustainable workplaces. At Quai Zurich Campus, you-ll enjoy an environment designed to help you thrive, with benefits that support your well-being and impact, and opportunities to perform at your best, surrounded by top talent and supportive colleagues.  

You-ll have access to healthy food options, fitness facilities, and bright, collaborative spaces that spark creativity. Located in the heart of Zurich on the shores of Lake Zurich, the campus offers excellent public transportation links, making your commute simple. 

Grow with us through access to learning resources, on-the-job development, and continuous empowerment and support. Be part of a team that is creating a brighter future together. 

About Us 

Zurich is a leading multi-line insurer, serving over 82 million customers in more than 200 countries and territories with around 65,000 employees. For over 150 years, Zurich has been transforming insurance - offering not just protection, but also prevention services that promote well-being and climate resilience. Guided by our purpose to -create a brighter future together,- we aim to be one of the most responsible and impactful businesses in the world. 

We look forward to receiving your online application today!

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that-s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  CH - Zürich 
• Remote working: No
• Schedule: Full Time
• Recruiter name: Grace Cunningham