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• Manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement throughout the project lifecycle
• Plans, conducts / facilitates sessions for business requirements gathering and ensures the deliverables are produced with quality on timely basis
• Prepare, present and update stakeholders on as-is and to-be models, including modeling process flow, defining data specifications, and system integrations, as part of the requirements gathering / user story preparation process considering customer’s journey and experience
• Identify technical development areas and ideate to-be model solutions with technical teams
• Analyzes and manages requirement traceability matrix and prioritizes requirements with stakeholders
• Collaborate with project manager and technology team to perform risk assessment, define project scope and develop high-level project plan
• Performs quality review checks on project deliverables from respective stakeholders
• Develop test plans, perform and support testing, and conduct training/change management activities
• Manage post implementation activities including incident resolution/problem solving with root cause analysis, lessons learnt for improvement, stakeholder engagement activities, etc
• Adapts and applies appropriate delivery methodologies such as SCRUM or Waterfall, best suited for the specific project

Education & Experience

• Bachelor’s degree in Business IT, Business Information Systems, IT Management, Computing, Business Administration or related fields
• Minimum 6 or more years’ experience in a Business Analyst / System Analyst / Product Owner role in system delivery or process improvement projects
• Experience in Life and/or General insurance with in-depth understanding of insurance products and processes
• Experience in Agile and Waterfall methodologies
• Good understanding of project management, requirements analysis & solution design, system testing, implementation/change management, stakeholder management best practices, techniques and approaches
• Proficiency with Ms Visio or other process modeling tools, JIRA and Confluence
• Strong process modeling, analytical/numeracy and problem-solving skills
• Experience in digital transformation or system/platform modernization projects in Life and/or General insurance

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?