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• Defines and manages the processes and management systems within operational functions to support transaction processing and other administrative activities to ensure goals are in alignment with the organizations objectives
• Ensures that operational and system policies and procedures are implemented and monitored
• Drive the implementation of appropriate operating standards and principles across operations, sharing of best practice and commercial benefit
• Develop and establish a cost-effective and appropriate operating model across all operational functions as well as value-adding key performance indicators, business metrics and external benchmarking data to enable decision making
• Ensure objectives and priorities are aligned with the organization’s vision, objectives and priorities, and the actions of the team are aligned with organizational values
• Develop a culture of continuous improvement and learning, and consult with other managers to understand all necessary aspects and needs of operational development
• Act as a senior point of contact for operational leaders and business stakeholders, participate in leadership team meetings to provide specialist guidance and enable the implementation of policy, projects and change initiatives

Job Qualifications

• Required:
• Bachelor's degree in Business Administration, Finance, Banking, or a related field
• 3-5 years of experience in bancassurance administration, banking operations, or a similar role in the financial services sector
• Strong knowledge of insurance and banking products, especially in the bancassurance space

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?