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The Opportunity

• Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada
• If you have experience in workplace operations, facilities management, or employee experience and are looking for a new challenge, we would love to hear from you
• Zurich Canada is currently looking for an Office Experience Manager to lead and elevate the workplace experience across our Canadian offices
• Reporting to the SVP, Chief Transformation Officer, you will lead a national team and partner across Real Estate, Facilities, IT, and business leaders to deliver a high-quality, safe, and engaging workplace experience, while supporting strategic real estate initiatives and operational excellence

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals

Role Scope and Leadership

• Lead and manage a national team
• Act as the primary on site point of contact for employees, guests, and vendors in Toronto and virtual support for other locations, with a strong focus on employee experience and service quality
• Workplace Operations and Employee Experience
• Own day to day delivery of workplace “soft services” (reception, mailroom, concierge type services), including ticket management, issue resolution, and continuous service improvement
• Conduct regular workplace walkthroughs and assessments to ensure offices are safe, clean, well organized, and welcoming
• Provide hands on support for employees and visitors on assigned floors and locations
• Support Zurich Canada’s strategic real estate initiatives, including office moves, expansions, consolidations, refurbishments, and fit outs, in close partnership with Real Estate, Facilities, and IT
• Contribute to project planning, coordination, and execution activities, including vendor coordination, readiness planning, and employee transition support
• Own day to day operational employee health & safety management within the workplace, ensuring compliance with Zurich policies and applicable regulatory requirements
• Proactively identify safety risks and hazards, implement mitigation actions, and promote a strong safety culture across all sites
• Ensure good housekeeping standards and adherence to all safety procedures
• Financials, Vendors, and Performance Management
• Support budget planning, financial analysis, reporting, purchasing, and vendor management related to workplace services
• Assist with creating and dispatching work requests to technical teams and external service providers, tracking issues through to resolution
• Support data collection, analysis, and reporting to measure performance against KPIs and service level expectations

What you bring to the table:

• Required:
• 8+ years relevant experience in hospitality, facilities / property management, workplace operations, or commercial real estate
• Strong customer service mindset with a passion for creating positive employee experiences
• Ability to manage multiple priorities and deliver results in a fast paced, operational environment
• Highly collaborative, with strong interpersonal skills and a track record of excellent internal and external stakeholder management
• Excellent written and verbal communication skills
• Strong organizational, process management, and problem solving capabilities

Compensation

• At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $120,000 - $140,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience
• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award
• Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at