Digital Banking

• Secure Payments
• Connected Health
• Smart Mobility

Product Development as a Service

Learning at G+D Netcetera

Job Details

• Title / Title Description / Description Requirements / Requirements Benefits Flexibility: Adjust your time to work efficiently, be it working hours, part-time options, home office, or unpaid leave Extra vacation days: Need to take some extra time off? With us, you have the possibility to activate 5 additional paid days per year on top of your vacation plan Private health & Family Insurance: The company policy covers a private health insurance plan for you and your family Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Ever Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures or long-term education Meals & Snacks: Enjoy a lunch allowance each working day, free fruit and drinks in the officeDiscover more benefits / Benefits Application / Application
• We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry
• As an Application Support Specialist you'll work in a very dynamic team of professionals assuring that our customers get maximum support and reliability. We're looking for a bright, talented and responsible individual with solid technical background, but in the same time a team player and someone who can stood up for the new demanding challenges on a daily basis
• Apply and become part of a client-oriented community
• Monitoring of the services we provide to our customers
• Incident management, Service Request Management and Change Management
• Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
• Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
• Proactively analyze application logs to detect the problem
• Maintain the support documentation (cookbook) to keep it up-to-date
• Monthly pre-scheduled and ad-hoc reporting
• Technical customer support and working in 365/24/7 support team

Your profile

• Have know-how and experience with Windows and Linux environment
• Basic knowledge of network concepts and ability to follow and troubleshoot network problems
• Experience in monitoring of systems and services (Check_mk or Pingdom)
• Knowledge of SQL database querying, log analysis, simple code analysis
• Application and web server management experience (Tomcat, Apache HTTP) would be considered as an advantage
• Previous experience in providing technical support would be considered as an advantage
• Good communication skills, excellent spoken and written English
• Up-to-date technical knowledge / IT background: formal or informal
• Team player with ability to learn fast and adapt to changes
• Attitude for solving problems and acting on own initiative
• Ability to stay calm in situations under pressure
• Knowledge of spoken and written German would be an advantage
• Flexibilität
• Wir bieten dir flexible Arbeitszeiten, Teilzeitoptionen, Home Office oder auch die Möglichkeit für unbezahlten Urlaub
• Deine Erholung ist uns wichtig. Bei uns hast du die Möglichkeit, nebst deinen regulären Urlaubstagen, eine zusätzlich bezahlte Urlaubswoche pro Jahr zu aktivieren
• Jährliches Ausbildungsbudget
• Wir glauben fest an eine kontinuierliche Entwicklung und freuen uns, wenn du dein Wissen erweiterst. Jeder Netceterianer hat ein jährliches Budget, um in seine berufliche und persönliche Entwicklung durch Konferenzen, Kurse, Vorlesungen oder langfristige Weiterbildung zu investieren
• Wir beteiligen uns an den Kosten fürs Mittagessen und im Büro stehen dir Snacks und Getränke kostenlos zur Verfügung
• Wir heissen deinen Nachwuchs herzlich willkommen und unterstützen dich mit verlängertem Mutterschafts- resp. Vaterschaftsurlaub
• Die Unternehmenspolice umfasst eine private Krankenversicherung für dich und deine Familie

G+D Netcetera ist ein führendes Schweizer Softwareunternehmen mit zukunftsweisenden digitalen Lösungen für Digital Banking, Payment, Mobility, Healthcare und Publishing. G+D Netcetera ermöglicht Unternehmen Wachstumschancen und schafft für sie neue Möglichkeiten in der digitalen Welt. Mit ihren Fachkenntnissen und über 25 Jahren Erfolgsbilanz entwickelt das Unternehmen zukunftssichere und skalierbare Software, die echten Mehrwert für ihre Kunden und die Verbraucher:innen bringt. G+D Netcetera ist Expertin für nahtlose und sichere User Journeys in hochsicheren und Datenschutz getriebenen Umgebungen