Country

• Select how often (in days) to receive an alert:
• Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships
• Sets and achieves targets to maintain productivity, efficiency and quality standards
• They meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures
• They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas
• They take personal responsibility for resolving basic queries from customers and agents. They help identifying and taking forward continuous improvement opportunities

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?