Are you passionate about delivering exceptional support and ensuring smooth operations in the financial world? We are looking for a highly motivated Specialist 1st Level Front Support to join our Service Hub team. This role is a key part of our organization, providing first-level support to Relationship Managers, Assistants, and the Front Office, ensuring they can deliver outstanding service to our clients., Our team takes ownership, embraces challenges, and constantly seeks new ways to learn, develop, and improve. We are looking for a new team member who views every interaction as an opportunity to provide efficient, high-quality support and contribute to an excellent client experience. If you thrive in a dynamic environment and are eager to make a difference, we’d love to hear from you!

What would your role be?

• As a Specialist in 1st Level Front Support, your responsibilities will include:
• Providing first-level support to Relationship Managers, Assistants, and the Front Office team
• Assisting with tools and technical issues to ensure smooth daily operations
• Resolving access issues, base data challenges, and workflow-related queries
• Supporting front-office processes and addressing general banking matters
• Troubleshooting and resolving first-level support issues promptly and effectively
• Acting as a key point of contact to ensure operational excellence and enhance the client experience

We are looking for a candidate who brings:

• A background in IT, ideally supported by a degree, combined with at least 5 years of professional experience in wealth management
• Prior experience in a similar support role, ideally within wealth management or financial services
• Strong communication and interpersonal skills. Oral and written proficiency in German (at least C2), and English
• Strong knowledge of Wealth Management front-office processes, technical tools, and banking operations
• Excellent problem-solving skills and the ability to work independently under pressure
• Willingness and ability to work onsite full-time, as this role requires close collaboration with the team and direct support for the Front Office
• A client-focused mindset with strong communication and interpersonal skills
• A proactive and detail-oriented approach to identifying and resolving issues

What do we offer?

• Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch
• Friendly, diverse team in an open-office space with dancing walls
• Agile environment in how we think, the way we work and our trust for each other
• Flat hierarchy with collaboration on all levels
• Campus feeling and collaborative spirit
• We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply

Why Vontobel?

• At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability
• Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role
• cosmofunding by Vontobel

Asset Management

Patriot Act Certification

Deposit Insurance Scheme

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